Refund policy
Return & Replacement Policy
Effective Date: 29-April-2025
Thank you for shopping at ZORYNEX. We are committed to providing you with a smooth and reliable shopping experience. This policy explains how we handle replacements and related issues. By placing an order on our website, you agree to the terms below.
Replacement Eligibility
Product Condition
We ensure that every product delivered to you is in proper condition. If you receive a product that is damaged, defective, incorrect, or broken, you are eligible for a free replacement.
Timeframe
At ZORYNEX, we accept replacement requests within 30 days of delivery.
- Requests made within 7 days of delivery are eligible for free replacement
- After 7 days, additional charges may apply depending on the case
Replacement Process
Step 1: Request Submission
To initiate a replacement, please contact our customer support team and share a clear video of the product showing the issue (damaged, defective, or incorrect item).
Our team may also guide you to resolve simple usage-related issues.
If the product is confirmed to be faulty, we will proceed with one of the options below:
Option A – Return to Warehouse
You may be asked to return the product in its original packaging (box + all accessories) to our warehouse:
Fulfillment Partner Warehouse
Warehouse # 13, Plot # 4488
Al Sajaa Industrial Area
Sharjah, UAE
Once we receive and inspect the product, your replacement will be shipped within 5 working days at no additional cost.
Option B – Pickup Replacement
In some cases, we will arrange a courier pickup within 14 working days.
Please ensure the product is properly packed with all original accessories.
After pickup and verification, a replacement will be dispatched.
Important Notes
- We do not offer replacements for change of mind
- Product must be unused and returned in original condition for eligibility
- Abuse or misuse of the product voids replacement eligibility
Refund Policy
We do not offer refunds. Only replacements are provided where applicable.